Umbrellar Status
Monitoring - Over the past 4 weeks, we have been validating our continuity plans and operational processes in relation to COVID-19 to ensure we continue to maintain our Service Level agreements to you.

Our services organisation was placed into 'remote working' as of March 19th to support the advice from New Zealand Government, and whilst in this mode of working we have continued to deliver to SLA, with no impact to service. Whilst additional physical distancing measures have been announced today (23/3/20), we are not foreseeing any change in the ability for us to maintain our levels of service to you.

As an essential infrastructure utility provider to the country, we will remain open, albeit virtually, to service the infrastructure needs of our partners and customers alike.

Our commitment is to keep you up to date on https://status.umbrellar.com and our official update at https://umbrellar.com/covid-19. Rest assured, we are taking every measure possible to protect New Zealanders both in terms of health, and the services we provide that underpin your technology needs.

If you have any questions relating to the above announcement or your services, please speak to your account manager, email us at help@umbrellar.com
Mar 23, 18:08 NZDT
Service Operations Operational
90 days ago
100.0 % uptime
Today
Cloud Services Engineering Support - Work Hours Operational
90 days ago
100.0 % uptime
Today
Cloud Success Phone Support - Work Hours Operational
90 days ago
100.0 % uptime
Today
Cloud Services Engineering Support - After Hours ? Operational
90 days ago
100.0 % uptime
Today
Cloud Success Phone Support - After Hours Operational
90 days ago
100.0 % uptime
Today
Umbrellar Portal Operational
90 days ago
99.95 % uptime
Today
Umbrellar Portal Operational
90 days ago
99.98 % uptime
Today
Authentication Operational
90 days ago
99.97 % uptime
Today
Billing Platform Operational
90 days ago
99.85 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
What's New Section on Umbrellar Cloud Portal Operational
Umbrellar Cloud - Powered by Azure Stack Operational
90 days ago
99.96 % uptime
Today
NZ North Operational
90 days ago
99.92 % uptime
Today
Management Portal Operational
90 days ago
99.92 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Usage Mediation Operational
90 days ago
100.0 % uptime
Today
Microsoft Provisioning System ? Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Azure spending and utilization Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
Catalog Operational
90 days ago
100.0 % uptime
Today
Customer subscription management Operational
90 days ago
100.0 % uptime
Today
Customer user and license management Operational
90 days ago
100.0 % uptime
Today
Enrollment Operational
90 days ago
100.0 % uptime
Today
Pricing and offers Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure Operational
90 days ago
100.0 % uptime
Today
Australia East Operational
90 days ago
100.0 % uptime
Today
Australia Southeast Operational
90 days ago
100.0 % uptime
Today
Usage Mediation Operational
90 days ago
100.0 % uptime
Today
Managed Compute - Powered by VMware Operational
90 days ago
100.0 % uptime
Today
Auckland Operational
90 days ago
100.0 % uptime
Today
Christchurch Operational
90 days ago
100.0 % uptime
Today
Network Services Operational
90 days ago
100.0 % uptime
Today
Auckland Operational
90 days ago
100.0 % uptime
Today
Christchurch Operational
90 days ago
100.0 % uptime
Today
Customer VPN Operational
90 days ago
100.0 % uptime
Today
Cloud Connect - Powered by Veeam Operational
90 days ago
100.0 % uptime
Today
Umbrellar Service Desk & Community Operational
90 days ago
99.79 % uptime
Today
Umbrellar Phone System Operational
90 days ago
99.85 % uptime
Today
Inbound Voice Interactions Operational
90 days ago
99.56 % uptime
Today
Outbound Voice Interactions Operational
90 days ago
99.57 % uptime
Today
ContactPad Operational
90 days ago
100.0 % uptime
Today
Connect (Dialer) Operational
90 days ago
100.0 % uptime
Today
WebRTC Operational
90 days ago
100.0 % uptime
Today
Hosted IP PBX Operational
90 days ago
100.0 % uptime
Today
StatusPage Operational
90 days ago
100.0 % uptime
Today
Statuspage System Metrics Operational
90 days ago
100.0 % uptime
Today
Statuspage Webhook Notifications Operational
Statuspage Third Party Components-Statuspage Operational
Statuspage Third Party Components-External Operational
Statuspage SMS Notifications Operational
Statuspage Public Metrics Operational
Statuspage HTTPS Pages Operational
90 days ago
100.0 % uptime
Today
Statuspage HTTP Pages Operational
Statuspage Public API Operational
Statuspage Email Notifications Operational
90 days ago
100.0 % uptime
Today
Statuspage Datadog Integration Operational
Pandemic Response Plan Operational
90 days ago
100.0 % uptime
Today
Service Operations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Umbrellar Portal Response Time
Fetching
Azure Stack Portal Response Time
Fetching
Authentication API Response Time
Fetching
Microsoft Partner Center API Response Time
Fetching
Drift Live Chat Response Time
Fetching
Past Incidents
Apr 7, 2020

No incidents reported today.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020
Completed - The scheduled maintenance has been completed.
Apr 2, 12:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 11:00 NZDT
Scheduled - The Umbrellar Engineering Team will be performing a minor upgrade of our Veeam Cloud Connect infrastructure. We are planning to upgrade from the Release to Manufacturing (RTM) version 10 to the Generally Available (GA) version 10 release.

Please note that backup and restore functionality will be affected during the change window that will run from 11:00am to 12:00pm
Apr 1, 13:39 NZDT
Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.