Umbrellar Status
All Systems Operational
Service Operations Operational
90 days ago
100.0 % uptime
Today
Cloud Services Engineering Support - Work Hours Operational
90 days ago
100.0 % uptime
Today
Cloud Success Phone Support - Work Hours Operational
90 days ago
100.0 % uptime
Today
Cloud Services Engineering Support - After Hours ? Operational
90 days ago
100.0 % uptime
Today
Cloud Success Phone Support - After Hours Operational
90 days ago
100.0 % uptime
Today
Umbrellar Portal Operational
90 days ago
99.92 % uptime
Today
Umbrellar Portal Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
99.92 % uptime
Today
Billing Platform Operational
90 days ago
99.77 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
What's New Section on Umbrellar Cloud Portal Operational
Umbrellar Cloud - Powered by Azure Stack Operational
90 days ago
99.99 % uptime
Today
NZ North Operational
90 days ago
99.98 % uptime
Today
Management Portal Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Usage Mediation Operational
90 days ago
100.0 % uptime
Today
Microsoft Provisioning System ? Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Azure spending and utilization Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
Catalog Operational
90 days ago
100.0 % uptime
Today
Customer subscription management Operational
90 days ago
100.0 % uptime
Today
Customer user and license management Operational
90 days ago
100.0 % uptime
Today
Enrollment Operational
90 days ago
100.0 % uptime
Today
Pricing and offers Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure Operational
90 days ago
100.0 % uptime
Today
Australia East Operational
90 days ago
100.0 % uptime
Today
Australia Southeast Operational
90 days ago
100.0 % uptime
Today
Usage Mediation Operational
90 days ago
100.0 % uptime
Today
Managed Compute - Powered by VMware Operational
90 days ago
100.0 % uptime
Today
Auckland Operational
90 days ago
100.0 % uptime
Today
Christchurch Operational
90 days ago
100.0 % uptime
Today
Network Services Operational
90 days ago
100.0 % uptime
Today
Auckland Operational
90 days ago
100.0 % uptime
Today
Christchurch Operational
90 days ago
100.0 % uptime
Today
Customer VPN Operational
90 days ago
100.0 % uptime
Today
Cloud Connect - Powered by Veeam Operational
90 days ago
100.0 % uptime
Today
Umbrellar Service Desk & Community Operational
90 days ago
100.0 % uptime
Today
Umbrellar Phone System Operational
90 days ago
99.99 % uptime
Today
Inbound Voice Interactions Operational
90 days ago
99.98 % uptime
Today
Outbound Voice Interactions Operational
90 days ago
99.99 % uptime
Today
ContactPad Operational
90 days ago
100.0 % uptime
Today
Connect (Dialer) Operational
90 days ago
100.0 % uptime
Today
WebRTC Operational
90 days ago
99.97 % uptime
Today
Hosted IP PBX Operational
90 days ago
100.0 % uptime
Today
StatusPage Operational
90 days ago
100.0 % uptime
Today
Statuspage System Metrics Operational
90 days ago
100.0 % uptime
Today
Statuspage Webhook Notifications Operational
Statuspage Third Party Components-Statuspage Operational
Statuspage Third Party Components-External Operational
Statuspage SMS Notifications Operational
Statuspage Public Metrics Operational
Statuspage HTTPS Pages Operational
90 days ago
100.0 % uptime
Today
Statuspage HTTP Pages Operational
Statuspage Public API Operational
Statuspage Email Notifications Operational
90 days ago
100.0 % uptime
Today
Statuspage Datadog Integration Operational
Pandemic Response Plan Operational
90 days ago
100.0 % uptime
Today
Service Operations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Umbrellar Portal Response Time
Fetching
Azure Stack Portal Response Time
Fetching
Authentication API Response Time
Fetching
Microsoft Partner Center API Response Time
Fetching
Drift Live Chat Response Time
Fetching
Past Incidents
Oct 28, 2020

No incidents reported today.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020
Resolved - Summary
A combination of the routing daemon process crashing on the border router and high CPU utilization as the router rebuilt the global routing table from our multiple upstream providers.

End User Impact
Temporary degradation of external access to customers internet facing web services.

Incident Root Cause
Software & hardware issue with internet border routers.

Incident Resolution
Software automatically restarted and rebuilt routing tables, although this a time-consuming process and the hardware was under load for fifteen minutes while this occurred.

Timeline
20:57 Route process died on router and automatically re-started
21:03 Parings with upstream providers was re-established.
21:03 – 21:20 Route table rebuild and upstream distribution of routes.

What we learned
Automated self-correction worked as expected. The incident surfaced an issue within the Junos software that needs to be investigated.

Planned Actions
Logged ticket with hardware vendor
Upgrade of software for the border router

Recommendations
• Upgrade of software for the border router.
• Confirmation from hardware vendor that upgrade resolves issue.
Oct 21, 20:30 NZDT
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.