Umbrellar Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Umbrellar Portal Operational
90 days ago
99.98 % uptime
Today
Umbrellar Portal Operational
90 days ago
99.97 % uptime
Today
Authentication Operational
90 days ago
99.97 % uptime
Today
Billing Platform Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Umbrellar Cloud - Powered by Azure Stack Operational
90 days ago
99.95 % uptime
Today
NZ North Operational
90 days ago
99.83 % uptime
Today
Management Portal Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Usage Mediation Operational
90 days ago
100.0 % uptime
Today
Microsoft Provisioning System ? Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Azure spending and utilization Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
Catalog Operational
90 days ago
100.0 % uptime
Today
Customer subscription management Operational
90 days ago
100.0 % uptime
Today
Customer user and license management Operational
90 days ago
100.0 % uptime
Today
Enrollment Operational
90 days ago
100.0 % uptime
Today
Pricing and offers Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure Operational
90 days ago
100.0 % uptime
Today
Australia East Operational
90 days ago
100.0 % uptime
Today
Australia Southeast Operational
90 days ago
100.0 % uptime
Today
Usage Mediation Operational
90 days ago
100.0 % uptime
Today
Managed Compute - Powered by VMware Operational
90 days ago
99.96 % uptime
Today
Auckland Operational
90 days ago
99.92 % uptime
Today
Christchurch Operational
90 days ago
100.0 % uptime
Today
Network Services Operational
90 days ago
99.93 % uptime
Today
Auckland Operational
90 days ago
99.81 % uptime
Today
Christchurch Operational
90 days ago
100.0 % uptime
Today
Customer VPN Operational
90 days ago
100.0 % uptime
Today
Cloud Connect - Powered by Veeam Operational
90 days ago
100.0 % uptime
Today
Umbrellar Service Desk & Community Operational
90 days ago
99.31 % uptime
Today
Umbrellar Phone System Operational
90 days ago
100.0 % uptime
Today
Inbound Voice Interactions Operational
90 days ago
100.0 % uptime
Today
Outbound Voice Interactions Operational
90 days ago
100.0 % uptime
Today
ContactPad Operational
90 days ago
100.0 % uptime
Today
Connect (Dialer) Operational
90 days ago
100.0 % uptime
Today
WebRTC Operational
90 days ago
100.0 % uptime
Today
Hosted IP PBX Operational
90 days ago
100.0 % uptime
Today
StatusPage Operational
90 days ago
100.0 % uptime
Today
Statuspage System Metrics Operational
90 days ago
100.0 % uptime
Today
Statuspage Webhook Notifications Operational
Statuspage Third Party Components-Statuspage Operational
Statuspage Third Party Components-External Operational
Statuspage SMS Notifications Operational
Statuspage Public Metrics Operational
Statuspage HTTPS Pages Operational
90 days ago
100.0 % uptime
Today
Statuspage HTTP Pages Operational
Statuspage Public API Operational
Statuspage Email Notifications Operational
90 days ago
100.0 % uptime
Today
Statuspage Datadog Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Umbrellar Portal Response Time
Fetching
Azure Stack Portal Response Time
Fetching
Authentication API Response Time
Fetching
Microsoft Partner Center API Response Time
Fetching
Past Incidents
Nov 21, 2019

No incidents reported today.

Nov 20, 2019

No incidents reported.

Nov 19, 2019

No incidents reported.

Nov 18, 2019
Umbrellar Cloud - Software Updates
Completed - The scheduled maintenance has been completed.
Nov 18, 20:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 18:00 NZDT
Scheduled - The Umbrellar Cloud platform will be undergoing an urgent change to Azure Stack.

As you may be aware, Microsoft has disabled the NCHostAgentMonitor in a previous released hotifx, In the latest hotifx (AzS Hotfix - 1.1908.9.43), Microsoft removes this component, along with other fixes included.

If you have any questions or experience any issues during the maintenance window, please let us know by email to help@umbrellar.com.
Nov 15, 13:44 NZDT
Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
Umbrellar Portal Login & Authentication Issue
Resolved - Due to incorrect configuration to third party API, Umbrellar Cloud Portal was not able to communicate to external systems for a short period. Some of our customers could see an error message when they were trying to login. We noticed this issue and applied a fix. The problem should be resolved. Sorry for inconvenience.
Nov 14, 20:27 NZDT
Update - We have identified the issue and working on the fix now. Will update as soon as possible.
Nov 14, 20:25 NZDT
Update - We are continuing to investigate this issue.
Nov 14, 18:52 NZDT
Update - We are continuing to investigate this issue.
Nov 14, 18:51 NZDT
Investigating - We have identified an issue with logins and authentication on the Umbrellar Portal. We are working to resolve this as soon as we can. In the meantime, if you encounter any issues please contact our support team. Thank you.
Nov 14, 18:49 NZDT
Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019
Network Issue at Christchurch Network
Resolved - This incident has been resolved.
Nov 10, 16:18 NZDT
Update - We are continuing to monitor for any further issues.
Nov 10, 15:38 NZDT
Monitoring - A fix has been implemented and we are monitoring the network performance.
Nov 10, 14:26 NZDT
Investigating - Dear customers,

We are currently working through an incident whereby umbrellar.com is currently inaccessible due to volume of traffic inbound to our network.
Our network team are currently working to mitigate the impact and return services to operation.
Nov 10, 14:20 NZDT
Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Emergency Change on Network Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 7, 00:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 NZDT
Scheduled - The Umbrellar Cloud platform will be undergoing an emergency change to one of our Internet border routers.

The scheduled change will affect one of the Internet Border routers in the Auckland Datacentre. During the work all production traffic will be redirected through a secondary router to minimise impact. During the cutover process at the start and end of the change window we are expecting a short disruption of service to internet facing traffic as we re-route all traffic to the backup router.

There will be no impact to backend services, storage or services running inside the data centre.
Oct 29, 16:58 NZDT
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